Cross-sector · Customer & Citizen Experience
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2 articles · Cross-sector · Customer & Citizen Experience
Articles
Week of 19 August 2024
National Public Data turned the Social Security number into a lookup key
One broker’s leaked files tied names, addresses, birth dates and Social Security numbers together. Those facts could still find a customer’s record but no longer prove who was asking, and sign-up, account recovery and risky changes each needed their own fix.
Week of 8 April 2024
How the APRA draft moved privacy compliance to the customer’s side of the counter
The American Privacy Rights Act draft never became law. Its most distinctive idea, letting individuals act directly through requests, automatic opt-out signals and lawsuits, is arriving anyway through the states, and that is where privacy programs are now judged.