Financial Services · Operations & Workforce
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8 articles · Financial Services · Operations & Workforce
Articles
Week of 25 May 2026
Faster settlement, longer nights: what two years of T+1 tell Europe’s operations desks
America’s move to one-day settlement held because firms automated same-day trade matching and rethought who works when. Europe and the UK follow in October 2027, and the shift patterns and funding arrangements will be harder to build than the software.
Week of 12 May 2025
Cheap contracts, valuable access: the market behind Coinbase’s bribed agents
Coinbase’s May 2025 disclosure showed criminals simply buying customer data from outsourced support staff who could already see it. Insider risk in support operations behaves like a market, and financial institutions set its terms through how they buy and govern outsourced labor.
Week of 11 November 2024
FinCEN’s deepfake alert was a job-design problem for three groups of staff
FinCEN’s November 2024 deepfake alert read like a checklist for compliance teams. Its harder message was for the people whose jobs let them act on recognition: onboarding reviewers, service agents and payment operators each needed new authority, incentives and ways to escalate.
Week of 3 July 2023
Before the bias audit, the inventory: what New York City’s hiring-tool law asked of employers
New York City’s hiring-tool law made bias audits the headline. For banks, insurers and asset managers hiring in the city, the harder first step was finding every tool that scores candidates, deciding which were covered, and naming an owner for each.
Week of 12 December 2022
FTX’s favored account was a setting in the code, and banks have settings too
The FTX charges described control failures regulated firms believe they solved long ago. What made them possible was a small engineering group able to change how the platform treated one account. Banks and broker-dealers now run many of their own controls the same way.
Week of 26 September 2022
Recordkeeping fails where the approved channel is slower than a text
In 2022 regulators fined major Wall Street firms over business texts sent from personal phones. The rules were old and the tools existed. People simply chose the faster channel, and fixing that took better apps, real supervision and proof that capture works.
Week of 14 June 2021
Juneteenth tested how many calendars a bank really runs
Juneteenth became a federal holiday with one day’s notice in June 2021. For banks and credit unions, it revealed something surprising: a “business day” is defined in three places, the payment rails, customer commitments and the workforce, usually owned by three different teams.
Week of 6 April 2020
Paycheck Protection: capital was easy, intake was hard
The Paycheck Protection Program opened on April 3, 2020, with a federal guarantee and a Fed facility taking care of the money. What limited lenders was taking in, checking and submitting applications, and how fast they could turn staff into an assembly line.