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Looking Back: 2023

Every week of 2023, one article each.

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52 articles · 2023 · page 2 of 3

Articles

  1. Week of 7 August 2023

    After Moody’s downgrades, regional bank technology had to argue in unit costs

    Moody’s August 2023 downgrades confirmed that the spring’s bank stress would become a long earnings squeeze. Regional bank technology budgets now had to be defended in the CFO’s terms: cost per account, faster liquidity data, and vendor contracts priced for thinner margins.

    • Financial Services
    • Economics & Procurement
    • 27 min read
  2. Week of 31 July 2023

    Prospect Medical’s ransomware attack ended up on the table in a hospital sale

    Ransomware hit Prospect Medical Holdings in August 2023, striking an operator already short of money and midway through selling three Connecticut hospitals. For operators like that, cyber resilience becomes a balance-sheet and deal term, priced by buyers, lenders and state approvers.

    • Healthcare
    • Economics & Procurement
    • 28 min read
  3. Week of 24 July 2023

    Under the SEC’s final cyber rule, the clock starts at a decision, so the decision needs a record

    In July 2023 the SEC gave public companies four business days to disclose a material cyber incident, counted from when they decide it is material. So the decision itself needs governing: who makes it, what record it leaves, how it fits other deadlines.

    • Cross-sector
    • Regulation & Compliance
    • 28 min read
  4. Week of 17 July 2023

    Why FedNow was a core-processor decision for community banks and credit unions

    The Federal Reserve’s instant payment service went live in July 2023. For community banks and credit unions, joining depended on what their core processor could do in real time, all year round, and on fraud controls for payments that cannot be recalled.

    • Financial Services
    • Platforms & Architecture
    • 26 min read
  5. Week of 10 July 2023

    HCA’s data on 11 million patients sat in an email-formatting store, outside the EHR’s controls

    HCA Healthcare’s 2023 breach came not from its clinical systems but from storage used to format patient emails. Outreach data looks harmless field by field, yet together it is protected health information and deserves the same care as the medical record.

    • Healthcare
    • Customer & Citizen Experience
    • 29 min read
  6. Week of 3 July 2023

    Before the bias audit, the inventory: what New York City’s hiring-tool law asked of employers

    New York City’s hiring-tool law made bias audits the headline. For banks, insurers and asset managers hiring in the city, the harder first step was finding every tool that scores candidates, deciding which were covered, and naming an owner for each.

    • Financial Services
    • Operations & Workforce
    • 27 min read
  7. Week of 26 June 2023

    Two privacy laws on, one rulebook paused: compliance by capability map

    In one week, Colorado and Connecticut switched on their privacy laws and a California court paused new rules a day before enforcement. When deadlines move like that, the steadier approach is to build four lasting capabilities and map each new law onto them.

    • Cross-sector
    • Regulation & Compliance
    • 28 min read
  8. Week of 19 June 2023

    Why a stolen DMV file weakened identity checks at agencies that were never breached

    The MOVEit hack exposed the license records of most drivers in two states, and license numbers and issue dates stopped being secrets. Every agency that used them to check who residents were online inherited the breach, whether or not it ran MOVEit.

    • Government
    • Customer & Citizen Experience
    • 28 min read
  9. Week of 12 June 2023

    Why the AI Act’s obligations follow your role, not your sector

    The European Parliament’s June 2023 AI Act vote made headlines for generative AI. For banks, health systems and agencies, the lasting point was simpler: duties depend on whether you build an AI system, use one, or build on a general-purpose model. Many do all three.

    • Cross-sector
    • Data & AI
    • 26 min read
  10. Week of 5 June 2023

    Most MOVEit victims never ran MOVEit

    MOVEit reached thousands of organizations through the payroll, pension and contractor firms that ran it for them. Those clients had nothing to patch. What mattered was how fast they found affected vendors, who notified whom, and how much data they had handed over.

    • Cross-sector
    • Security & Resilience
    • 26 min read
  11. Week of 29 May 2023

    Flat caps, rising subscriptions: how the debt deal squeezed federal IT from the inside

    The 2023 debt deal held nondefense spending roughly flat for two years. Federal IT budgets did not shrink evenly: subscriptions and cloud bills grew on their own, modernization slipped by default, and technical staff thinned through attrition. Each needed its own control.

    • Government
    • Economics & Procurement
    • 26 min read
  12. Week of 22 May 2023

    Volt Typhoon left little to scan for, so agencies had to know their own normal

    In May 2023 officials described a state-backed intruder inside US infrastructure that used everyday admin tools and hijacked home routers instead of malware. Catching it meant knowing what normal looks like, owning the network edge, and planning to run without a trustworthy network.

    • Government
    • Security & Resilience
    • 27 min read
  13. Week of 15 May 2023

    The FTC’s breach rule proposal drew the HIPAA line through the middle of a data flow

    One patient’s health data can answer to different regulators as it moves from a hospital to a consumer product to an app. The FTC’s May 2023 proposal spelled out where those lines fall, and why sharing with advertisers can count as a breach.

    • Healthcare
    • Regulation & Compliance
    • 27 min read
  14. Week of 8 May 2023

    After the emergency, telehealth’s rules landed on clinicians one deadline at a time

    The COVID-19 emergency ended in May 2023, and telehealth’s pandemic flexibilities unwound on schedules set separately by Congress, the DEA, OCR and the states, each landing on a different workforce question: what clinicians may prescribe remotely, where they may practice, which tools they may use.

    • Healthcare
    • Operations & Workforce
    • 28 min read
  15. Week of 1 May 2023

    First Republic’s white-glove service had no answer for an uninsured balance

    First Republic’s clients stayed loyal until one question took over: was money above the insurance limit safe? In a confidence crisis, good service comes down to three things most banks lacked: seeing each client’s insured position, changing it fast and saying something specific.

    • Financial Services
    • Customer & Citizen Experience
    • 13 min read
  16. Week of 24 April 2023

    Four regulators, no new law: the AI statement put the buyers of models on the hook

    The April 2023 joint statement created no new rules. It simply said existing lending, employment, housing and consumer protection law already reached automated systems, which made the organization using a model answerable for its data, its opacity and its use, whoever built it.

    • Cross-sector
    • Regulation & Compliance
    • 26 min read
  17. Week of 17 April 2023

    HIPAA’s reproductive health proposal asked records to know what they hold

    OCR’s April 2023 proposal turned on why information was requested, not what it was. Yet it, and the state laws that followed, assumed a health system could find sensitive details in a record and keep them labeled. Few could.

    • Healthcare
    • Data & AI
    • 27 min read
  18. Week of 10 April 2023

    Clearance, access and need-to-know: three controls the Discord leak pulled apart

    A junior IT specialist with a valid top secret clearance shared secrets on Discord. He had the access but no need for the material. Why any organization holding sensitive data should treat access, monitoring and supervision as three separate jobs.

    • Government
    • Operations & Workforce
    • 13 min read
  19. Week of 3 April 2023

    Eligible but unreachable: Medicaid unwinding ran on contact data

    With pandemic-era continuous coverage over, states had about a year to recheck Medicaid eligibility for tens of millions of people. Who kept coverage depended less on the rules than on data: renewing people automatically, reaching the rest and processing their replies.

    • Government
    • Customer & Citizen Experience
    • 27 min read
  20. Week of 27 March 2023

    Why the spyware order put the burden on acquisition staff

    Executive Order 14093 did not ban commercial spyware. It barred agencies from using tools that threatened US security or had been misused abroad, which meant the policy would stand or fall on the unglamorous work of agency lawyers, security staff and contracting officers.

    • Government
    • Economics & Procurement
    • 29 min read