Insights

Financial Services

Insights on financial services.

102 articles · Financial Services · page 4 of 6

Articles

  1. Week of 17 October 2022

    If the CFPB’s funding fell, the statutes would still stand

    An appeals court’s 2022 ruling that the consumer bureau’s funding was unconstitutional put a question mark over every CFPB rule for eighteen months. The sensible response was sorting: past orders, current rules and pending rules each carried a different kind of risk.

    • Financial Services
    • Regulation & Compliance
    • 26 min read
  2. Week of 26 September 2022

    Recordkeeping fails where the approved channel is slower than a text

    In 2022 regulators fined major Wall Street firms over business texts sent from personal phones. The rules were old and the tools existed. People simply chose the faster channel, and fixing that took better apps, real supervision and proof that capture works.

    • Financial Services
    • Operations & Workforce
    • 27 min read
  3. Week of 19 September 2022

    What a stolen license number proves, and what banks treated it as proving

    The Optus breach put millions of driver’s license and passport numbers in criminals’ hands. Banks had treated those numbers as proof of identity when opening accounts, answering calls and keeping files. Each of those habits needed its own fix.

    • Financial Services
    • Customer & Citizen Experience
    • 30 min read
  4. Week of 8 August 2022

    Tornado Cash and the transfers nobody asked for

    Treasury’s sanctions on Tornado Cash targeted software, not a person. Forbidden money could land in anyone’s wallet uninvited, the usual parties to screen did not exist, and the rule itself was soon under legal attack. Banks had to comply anyway.

    • Financial Services
    • Regulation & Compliance
    • 27 min read
  5. Week of 4 July 2022

    Rogers: the bank outage that started at someone else’s carrier

    One Canadian carrier went dark for most of a day, and debit cards stopped working nationwide, even at banks that had never bought a Rogers line. Telecom dependency hides in places a two-carrier policy cannot reach.

    • Financial Services
    • Security & Resilience
    • 30 min read
  6. Week of 9 May 2022

    Stable is a claim: what TerraUSD asked of bank front lines

    Few banks held TerraUSD, yet its collapse still walked through their doors with their customers: scammers preying on the losses, disputes over transfers people had approved themselves, and real confusion about which products near a deposit were actually protected.

    • Financial Services
    • Customer & Citizen Experience
    • 28 min read
  7. Week of 25 April 2022

    Why the CFPB’s dormant authority put fintech partners on the exam calendar

    The CFPB dusted off a rarely used power to supervise nonbanks whose conduct puts consumers at risk, and exam readiness stopped being a problem for later. Fintechs had to build it before they scaled, and their sponsor banks had to check it.

    • Financial Services
    • Regulation & Compliance
    • 27 min read
  8. Week of 18 April 2022

    TraderTraitor aimed fake job offers at the engineers who hold the keys

    In April 2022, a federal advisory described North Korean operators courting crypto-firm engineers with fake job offers and booby-trapped apps. For financial firms, a recruiter’s message reaches the people with the most access through a channel security rarely watches, so assume one will succeed.

    • Financial Services
    • Security & Resilience
    • 26 min read
  9. Week of 28 February 2022

    Russia’s sanctions tested banks’ ownership data more than their name lists

    From late February 2022, sanctions on Russia arrived in fast waves, from several governments, against sprawling corporate groups. Checking names against lists caught the obvious cases. The real exposure hid in unnamed subsidiaries, changing dates and differing national rules: all data problems.

    • Financial Services
    • Data & AI
    • 28 min read
  10. Week of 14 February 2022

    In Ukraine’s bank DDoS, the rumor outran the outage

    In February 2022, attackers knocked Ukrainian state banks offline for a few hours while fake texts claimed ATMs had failed. The outage was brief; the fear was the point. Staying available in a crisis includes what customers believe about their money.

    • Financial Services
    • Customer & Citizen Experience
    • 27 min read
  11. Week of 7 February 2022

    Bitfinex’s six-year trace ran through records that banks keep

    Investigators followed bitcoin stolen in 2016 all the way to a $3.6 billion seizure in 2022, because the ledger never forgets. The decisive links sat at regulated firms, so banks need records of crypto-linked activity that still make sense years later.

    • Financial Services
    • Data & AI
    • 27 min read
  12. Week of 29 November 2021

    Inflation’s first casualty in bank IT was the change budget

    Bank and credit union technology budgets took an inflation squeeze after the Fed dropped “transitory” in late November 2021. Running costs rose on their own through contracts, wages and usage pricing, and modernization money paid the difference.

    • Financial Services
    • Economics & Procurement
    • 26 min read
  13. Week of 8 November 2021

    Robinhood’s phone-call breach argues for support access sized to one customer

    In November 2021, one phone call to one support employee gave an attacker reach into millions of Robinhood customer records. The fix lives in three places: the person on the phone, the tools on their screen, and what customers are taught to trust.

    • Financial Services
    • Customer & Citizen Experience
    • 27 min read
  14. Week of 25 October 2021

    Non-bank lenders got bank-grade security rules and a named person to answer for them

    In October 2021 the FTC gave mortgage brokers, auto dealers, finance companies and tax preparers specific, bank-style security rules. The bigger shift was who answers for them: one named person, a written report to the board, and proof the program works.

    • Financial Services
    • Regulation & Compliance
    • 27 min read
  15. Week of 11 October 2021

    FinCEN’s ransomware analysis turned well-written SARs into threat intelligence

    In October 2021, FinCEN used banks’ suspicious activity reports to sketch the money trail behind ransomware. It worked only where filers had recorded details like wallet addresses clearly. That same choice decides how useful the data is inside the bank.

    • Financial Services
    • Data & AI
    • 26 min read
  16. Week of 20 September 2021

    What sanctioning SUEX changed for banks that serve crypto firms

    Treasury’s September 2021 sanctions on the crypto exchange SUEX went after the place where ransom money gets cashed out. Because SUEX hid inside other exchanges, banks serving crypto businesses had to decide how deep to look, and what that would cost.

    • Financial Services
    • Economics & Procurement
    • 27 min read
  17. Week of 9 August 2021

    Who counts as a crypto broker mattered less than what brokers could not know

    In August 2021, the Senate fought over who should count as a crypto “broker.” Banks and brokerages were clearly in. Their real problem was three kinds of data they did not have: what customers paid, where assets had been, and who sent them.

    • Financial Services
    • Regulation & Compliance
    • 26 min read
  18. Week of 5 July 2021

    Why community banks’ open banking experience sat with their core vendors

    The July 2021 competition order nudged the CFPB toward a rule on sharing bank data. For community banks and credit unions, the customer’s experience of that sharing was already shaped elsewhere: by core and digital banking vendors, in three moments they only partly controlled.

    • Financial Services
    • Customer & Citizen Experience
    • 27 min read
  19. Week of 21 June 2021

    TransUnion won Ramirez, and name-only matching still lost

    In June 2021 the Supreme Court narrowed who can sue over inaccurate credit file flags. Underneath was a matching failure that banks and fintechs share, and the ruling changed none of the three things that govern it.

    • Financial Services
    • Data & AI
    • 27 min read
  20. Week of 14 June 2021

    Juneteenth tested how many calendars a bank really runs

    Juneteenth became a federal holiday with one day’s notice in June 2021. For banks and credit unions, it revealed something surprising: a “business day” is defined in three places, the payment rails, customer commitments and the workforce, usually owned by three different teams.

    • Financial Services
    • Operations & Workforce
    • 27 min read