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Looking Back: 2020

Every week of 2020, one article each.

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52 articles · 2020 · page 1 of 3

Articles

  1. Week of 28 December 2020

    Why the ownership registry never replaced the bank’s own file

    The Anti-Money Laundering Act of 2020 promised banks a federal register of who really owns companies. The register was later cut back, the bank’s own duty to know its customers stayed, and a new whistleblower channel changed who could report weak programs.

    • Financial Services
    • Regulation & Compliance
    • 27 min read
  2. Week of 21 December 2020

    How the No Surprises Act turned a medical bill into four data handoffs

    Written to protect patients from shock medical bills, the No Surprises Act made a patient’s financial experience depend on four handoffs of information between schedulers, billing systems, health plans and an arbitration portal, and on whoever owned each one.

    • Healthcare
    • Customer & Citizen Experience
    • 27 min read
  3. Week of 14 December 2020

    SolarWinds and the three assumptions behind every update policy

    The SolarWinds Orion compromise broke three things agencies took for granted: that a signed update is a safe update, that monitoring tools are harmless plumbing, and that federal sensors would spot a national-scale intrusion. Only the second was quick to fix.

    • Government
    • Security & Resilience
    • 27 min read
  4. Week of 7 December 2020

    Patient access is won or lost at the records counter

    HHS’s December 2020 plan to speed up patients’ access to their own records stalled. It still pinpointed where access breaks down: the response clock, the identity check and the delivery path. All three are operational, and none needed a final rule to fix.

    • Healthcare
    • Customer & Citizen Experience
    • 28 min read
  5. Week of 30 November 2020

    Congress regulated connected devices by deciding what agencies may buy

    The IoT Cybersecurity Improvement Act set no rules for device makers. Instead it set rules for one very large customer, the federal government, pushed security duties onto its contractors, and exposed an old problem: you cannot secure devices you do not know you own.

    • Government
    • Economics & Procurement
    • 27 min read
  6. Week of 23 November 2020

    Three things a delayed federal transition moved at once

    The late start to the 2020 presidential transition squeezed a huge handover of people and their system access, records and accounts, and programs already running. Each needs its own playbook, written by career staff long before any election.

    • Government
    • Operations & Workforce
    • 27 min read
  7. Week of 16 November 2020

    Permission to donate cybersecurity arrived without the money to run it

    In November 2020, regulators finally let hospitals give cybersecurity to the small physician practices around them, free of charge. A legal barrier fell overnight. Whether anyone was actually safer depended on budgets, staffing and who would run the tools year after year.

    • Healthcare
    • Economics & Procurement
    • 27 min read
  8. Week of 9 November 2020

    Who may see the vaccination record: the negotiation behind the rollout

    The first strong COVID-19 vaccine result turned a scientific question into a logistics one. For public agencies the hardest constraint was data: matching people without a national ID, agreeing who could see records, and connecting hundreds of new sources in weeks.

    • Government
    • Data & AI
    • 26 min read
  9. Week of 2 November 2020

    Exempt institution, covered data: what Proposition 24 meant for banks and hospitals

    Proposition 24 created the first U.S. regulator devoted to privacy. Banks and health systems that assumed federal law exempted them learned that California exempts certain data, not whole institutions, and that everything else needs real operational plumbing.

    • Cross-sector
    • Regulation & Compliance
    • 26 min read
  10. Week of 26 October 2020

    Price transparency files: mandated, massive and hard to read

    A 2020 rule forced health plans to publish the prices they negotiate, but not to make them usable. Whether the files were worth anything came down to three problems the rule left to plans, employers and intermediaries: sheer volume, unclear meaning and accountability.

    • Healthcare
    • Data & AI
    • 26 min read
  11. Week of 19 October 2020

    Antitrust moves in years; vendor dependency is set at signing

    The Justice Department’s case against Google opened a long fight over platform power. It offered regulated buyers no relief on their own dependence on vendors, which is settled in contracts, system design and tested exit plans, far faster than any court moves.

    • Cross-sector
    • Economics & Procurement
    • 27 min read
  12. Week of 12 October 2020

    Why one phone call beat Twitter’s login controls

    No clever code, no exotic exploit. New York’s report on the Twitter hack traced it to a phone call and a fake login page. The people who verify callers and reset logins turned out to be a security control few had designed or measured.

    • Cross-sector
    • Operations & Workforce
    • 27 min read
  13. Week of 5 October 2020

    Citi’s orders put data lineage on the safety and soundness agenda

    The October 2020 actions against Citigroup treated weak data governance as a safety and soundness failure, alongside risk management and controls. Every bank inherited the expectation that it can show where its important numbers come from, and who answers for them.

    • Financial Services
    • Data & AI
    • 28 min read
  14. Week of 28 September 2020

    From crisis call to compliance record: OFAC’s ransomware advisory

    Treasury’s October 1, 2020 advisories did not ban ransom payments. They attached strict sanctions liability to victims and to the firms that help them pay, which moved the decision out of the crisis room and into a governed, documented compliance process.

    • Cross-sector
    • Regulation & Compliance
    • 26 min read
  15. Week of 21 September 2020

    What a nationwide EHR outage at UHS asked of nurses and unit leaders

    Universal Health Services lost systems across its network in September 2020. The downtime binder mattered less than a human question: could staff trained on electronic records run a unit on paper for days, and then put it all back?

    • Healthcare
    • Operations & Workforce
    • 26 min read
  16. Week of 14 September 2020

    Filing is not finding: FinCEN’s effectiveness question meets the FinCEN Files

    In one September week, FinCEN asked what an effective anti-money laundering program really is, and leaked reports showed banks filing dutifully while flagged money kept moving. The gap between filing, usefulness and action was a data and decision problem that compliance metrics hid.

    • Financial Services
    • Regulation & Compliance
    • 27 min read
  17. Week of 7 September 2020

    When a hospital diverts, the whole region absorbs the attack

    A ransomware attack in Düsseldorf is remembered for a disputed death. Its lasting message for health systems is regional: when one hospital closes its doors to ambulances, the risk moves onto crews and neighboring hospitals that rarely plan for it, or measure it.

    • Healthcare
    • Security & Resilience
    • 27 min read
  18. Week of 31 August 2020

    Blackbaud’s breach exposed patient data that fundraising never needed

    The Blackbaud ransomware attack reached hospitals through their fundraising foundations. It revealed donor databases holding more patient information, for longer, than fundraising needed, and showed why keeping less data is the one safeguard that still works after the others fail.

    • Healthcare
    • Data & AI
    • 26 min read
  19. Week of 24 August 2020

    Low for long: the rate forecast hidden in bank technology budgets

    The Fed signaled in August 2020 that rates would stay near zero for years. Many bank technology plans assumed the same without saying so: in deposit forecasts, in how digital channels were judged and in contract terms that later came due.

    • Financial Services
    • Economics & Procurement
    • 27 min read
  20. Week of 17 August 2020

    Why the Postal Service slowdown belonged on agency risk registers

    The August 2020 mail slowdown was covered as an election story. For agencies that mail notices, payments and medicines, it revealed something less visible: a critical dependency with legal deadlines attached and nobody inside the agency watching it.

    • Government
    • Customer & Citizen Experience
    • 27 min read