Insights

Looking Back: 2020

Every week of 2020, one article each.

Active filters

Clear all

52 articles · 2020 · page 2 of 3

Articles

  1. Week of 10 August 2020

    What NIST’s zero trust definition quietly required agencies to know

    NIST’s zero trust guide is remembered for its diagrams. Its real legacy was a less visible list of things an agency has to know about itself first: its devices, its people, its data and its signals. No vendor could sell those.

    • Government
    • Platforms & Architecture
    • 27 min read
  2. Week of 3 August 2020

    Capital One’s cloud penalty was a verdict on sequencing

    The $80 million penalty against Capital One judged a bank that moved critical systems faster than it could describe, test and watch the risks it was taking on. It passed no verdict on the cloud itself.

    • Financial Services
    • Platforms & Architecture
    • 29 min read
  3. Week of 27 July 2020

    Lifespan’s stolen laptop and the home office risk analyses missed

    A laptop stolen from an employee’s car cost Lifespan $1,040,000. The July 2020 settlement turned on missing encryption, a weak device inventory and absent agreements, landing just as health care’s office staff moved home, beyond the reach of risk analyses written for hospital buildings.

    • Healthcare
    • Operations & Workforce
    • 27 min read
  4. Week of 20 July 2020

    The control system map most operators did not have

    On July 23, 2020, the NSA and CISA urged immediate action to protect the systems that run pumps, chillers and power. Their first and hardest request was an accurate map of what was actually connected, something few utilities, hospitals or data center operators had.

    • Cross-sector
    • Security & Resilience
    • 28 min read
  5. Week of 13 July 2020

    Schrems II and the case for deciding where data lives first

    On July 16, 2020, Europe’s highest court struck down Privacy Shield and made the remaining contracts depend on case-by-case checks. Organizations that first decided where their data lived, and who held the keys, found the paperwork easier and rode out later swings in the law.

    • Cross-sector
    • Platforms & Architecture
    • 28 min read
  6. Week of 6 July 2020

    Why hospital COVID reporting turned out to be infrastructure

    In July 2020, HHS told hospitals to stop sending COVID-19 capacity data to the CDC and use a new HHS route instead. The switch revealed reporting as real infrastructure, and hospitals still counting by hand paid for every change.

    • Healthcare
    • Data & AI
    • 27 min read
  7. Week of 29 June 2020

    Why Form CRS was the easy part of Regulation Best Interest

    On June 30, 2020, brokers became bound to act in their retail customers’ best interest. Writing the plain-language summary, Form CRS, was the manageable part. Proving each recommendation met the standard, and that conflicts were controlled, took data most firms never captured.

    • Financial Services
    • Regulation & Compliance
    • 28 min read
  8. Week of 22 June 2020

    BlueLeaks: one small web host, hundreds of agencies’ files

    BlueLeaks exposed years of law enforcement and fusion center files through the breach of one small web firm. Each agency had weighed its own modest contract; nobody had weighed the shared platform, the archive piling up on it or everyone who could log in.

    • Government
    • Security & Resilience
    • 27 min read
  9. Week of 15 June 2020

    What due diligence cannot outsource, as Wirecard’s partners found

    Wirecard had audited accounts, licenses and blue-chip clients, yet €1.9 billion of its cash probably never existed. Its partners learned that three checks cannot be handed to anyone else: where the money comes from, whether customer funds are visible, and how to leave.

    • Financial Services
    • Economics & Procurement
    • 27 min read
  10. Week of 8 June 2020

    When vendors set facial recognition policy before agencies did

    Within days in June 2020, IBM, Amazon and Microsoft stepped back from selling facial recognition to police. Agencies discovered their suppliers were setting AI policy for them, because few had their own inventory, use rules or contract terms.

    • Government
    • Data & AI
    • 28 min read
  11. Week of 1 June 2020

    UCSF’s ransom decision was shaped long before the attack

    Ransomware hit servers at UCSF’s School of Medicine in June 2020, and the university chose to pay. The decision looked like a crisis call but was largely settled in advance, by backups, where data lived, insurance terms and which advisers were already on retainer.

    • Healthcare
    • Economics & Procurement
    • 28 min read
  12. Week of 25 May 2020

    Why valid when made left bank-fintech lenders two open questions

    The OCC’s May 29, 2020, rule said a national bank loan’s permissible interest survives its sale. That settled one big question for bank-fintech lending. Two harder ones remained: who is really the lender, and can the bank prove it is in charge?

    • Financial Services
    • Regulation & Compliance
    • 29 min read
  13. Week of 18 May 2020

    Small-dollar loans, alternative data and the governance attached

    In May 2020, four federal regulators invited banks and credit unions back into small loans and welcomed new data and technology for deciding who qualifies. Using bank-account data well took consented data access, careful model oversight and fair lending controls for automated decisions.

    • Financial Services
    • Data & AI
    • 28 min read
  14. Week of 11 May 2020

    Every unemployment fraud control had a cost to real claimants

    In May 2020, federal warnings about organized fraud against state unemployment systems pushed agencies to add identity checks to services already buckling under demand. Wherever they placed those checks, at application, before payment or after, someone legitimate paid part of the price.

    • Government
    • Customer & Citizen Experience
    • 30 min read
  15. Week of 4 May 2020

    Password spraying against research labs: an old attack on a new target

    In May 2020, US and UK cyber agencies warned that state-backed hackers were guessing common passwords across health and research organizations to reach COVID-19 work. The defenses were familiar; applying them across academic medicine’s tangle of accounts, data and remote access was harder.

    • Healthcare
    • Security & Resilience
    • 27 min read
  16. Week of 27 April 2020

    For many Medicare patients, telehealth meant a phone call

    Pandemic telehealth is remembered as video. For many older, rural and low-income Medicare patients it was a phone call, and a CMS rule on April 30, 2020, paid for those calls like office visits. Health systems then had to run the phone properly.

    • Healthcare
    • Customer & Citizen Experience
    • 28 min read
  17. Week of 20 April 2020

    Zoom 5.0 fixed the vendor layer; configuration and records stayed yours

    Zoom 5.0, released in April 2020, fixed real problems in its own product. For banks, hospitals and agencies, the bigger risks lived in two places no vendor could fix for them: how the tool was set up, and what its meetings left behind.

    • Cross-sector
    • Security & Resilience
    • 29 min read
  18. Week of 13 April 2020

    Why exposure notification apps rose or fell on the back office

    Apple and Google settled the privacy design of exposure notification for health agencies. Whether an app helped came down to what agencies controlled: how fast positive tests produced codes, what alerts told people to do, and getting residents to switch it on.

    • Government
    • Data & AI
    • 27 min read
  19. Week of 6 April 2020

    Paycheck Protection: capital was easy, intake was hard

    The Paycheck Protection Program opened on April 3, 2020, with a federal guarantee and a Fed facility taking care of the money. What limited lenders was taking in, checking and submitting applications, and how fast they could turn staff into an assembly line.

    • Financial Services
    • Operations & Workforce
    • 27 min read
  20. Week of 30 March 2020

    Hospitals without walls still had to say where the care happened

    On March 30, 2020, Medicare’s waivers let care move into tents, surgery centers, new hands and video screens. Every claim and medical record still had to say where, by whom and how, and the systems recording those facts assumed the old answers.

    • Healthcare
    • Regulation & Compliance
    • 27 min read